STREAMOVA SUPPORT

Fix common setup and playback issues

Start with the symptom, follow the quickest checks and contact support with useful device details if the issue continues.

Choose the issue you see

Check connection stability, restart the player and test whether the issue affects one stream or all playback.

Re-enter credentials exactly, check the login method and avoid adding spaces.

Refresh programme data, allow it to complete and confirm the player’s EPG setting.

Restart the device, update from the official source and clear only the app cache if safe.

Return to the installation hub and follow the route for the exact device platform.

Check the device output, available connection speed and whether 4K is supported end to end.

One channel, one device, one app or the whole service?

Restart, check the connection and confirm the latest official app version.

Share device, player, time and error message—never passwords or payment details.

Use the contact page for plan, activation and setup questions. Include the device model, player name and a description of the issue.

READY TO START?

Compare current one- and two-connection plans or start with the paid one-month Starter Pass.