GDPR Compliance Statement

Streamova.uk is committed to maintaining the highest standards of data privacy and security. This GDPR Compliance Statement outlines our approach to meeting the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to ensure that our users’ personal data is handled with transparency, integrity, and absolute security.

1. Our Data Protection Principles

We adhere strictly to the core principles set out by the UK GDPR. Under these standards, we ensure that personal data is:

  • Processed lawfully, fairly, and in a transparent manner.
  • Collected for specified, explicit, and legitimate purposes.
  • Adequate, relevant, and limited to what is strictly necessary for our services.
  • Kept accurate and up to date.
  • Stored only for as long as necessary to fulfil the intended purpose.
  • Processed using appropriate technical and organisational security measures.

2. Information We Process

To provide our digital interface and support services, we process the following data:

  • Account Details: Username and email for subscription management.
  • Transaction Metadata: Date of purchase and plan type (payment details are handled by secure, PCI-compliant third parties).
  • Technical Logs: IP addresses and device types to ensure compatibility and prevent unauthorised account sharing.

The legal basis for this processing is Contractual Necessity (to provide the service you have purchased) and Legitimate Interest (to protect our platform from fraud and technical errors).

3. Individual Rights under GDPR

As a user, you hold specific rights regarding your personal information. According to the Information Commissioner’s Office (ICO) Guide to Individual Rights, these include:

  • The Right of Access: You may request a copy of the personal data we hold about you.
  • The Right to Rectification: You can ask us to correct or complete any inaccurate data.
  • The Right to Erasure: Also known as the “right to be forgotten,” you may request data deletion where there is no overriding legal reason for us to keep it.
  • The Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
  • The Right to Object: You can object to data processing based on legitimate interests or direct marketing.

4. International Data Transfers

To ensure global service stability, some data may be processed on servers located outside of the UK or the European Economic Area (EEA). In such cases, we ensure that the transfer is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs), to maintain a level of protection equivalent to that of the UK. You can learn more about these safeguards on the European Commission’s website regarding SCCs.

5. Security and Data Breach Protocol

Streamova.uk employs advanced encryption and secure network protocols to prevent data breaches. In the highly unlikely event of a security incident that poses a risk to your rights and freedoms, we are committed to notifying the Information Commissioner’s Office (ICO) and the affected users within 72 hours of becoming aware of the breach.

6. Data Retention

We do not keep personal data longer than is required to provide the service or meet legal obligations. Once a subscription is cancelled and the retention period expires, data is securely deleted or anonymised.

7. How to Exercise Your Rights

If you wish to make a Data Subject Access Request (DSAR) or exercise any of your rights mentioned above, please contact our privacy team. We aim to respond to all valid requests within one calendar month.

8. Contact Information

For all GDPR-related inquiries or to lodge a formal request, please contact us at:

  • Email: support@Streamova.uk
  • Phone & WhatsApp: +44 734 600 25 22
  • Website: Streamova.uk

If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Last updated: 30 January 2026